Flexi-Felt.com Privacy Policy

By visiting the FlexiFelt.com website you agree to accept the practices described in this Privacy Notice.

Your name, your personal information and especially your credit card number are not stored on the Internet with our system. Once you type your information, it is sent instantly, encrypted, directly to our order processing system, which is on a server separate from the internet. We employ the latest 128-bit encryption technology in all areas of the site which require you to provide your personal or account information. These include online ordering, order status, catalog request and sweepstakes forms. This is done to protect you from unauthorized use of the information you are sending to our server.

Privacy Policy Statement

This is the privacy policy for all web sites operated by FlexiFelt.com.

Contact Information

Our postal address

FlexiFelt.com
Attn: Privacy Policy
295 Ch. Industriel
Gatineau, QC, J8R 0C6
Canada

You may also e-mail us info@flexifelt.com or reach us by telephone at 877-353-9433.

We're aware of the trust and confidence you demonstrate when you visit our website and provide us with information. The Privacy Notice below is posted to demonstrate our online security and customer service practices. We treat your personal information with utmost honesty and sensitivity.

We will never share your email address , phone number or credit card information with any unrelated 3rd party except as necessary to fulfill transactions that you initiate.

If you have any questions or concerns about our Privacy Notice, please call us toll-free at 866-554-7687 or e-mail us at privacy@FlexiFelt.com

Changes to this Privacy Notice, Conditions of Use and Notices

This Privacy Notice and our Terms of Use will change over time and the use of information which we gather now is subject to these Notices and Terms as modified. Please check this page periodically as you continue to use our site to see if any changes have been made. This privacy notice was most recently changed on November 1, 2008. If you visit our Web site your visit and any dispute over privacy is subject to this Notice and our Legal Notices, including the application of the laws of Canada

Personal Information Collected By FlexiFelt.com:

FlexiFelt.com uses information that we collect from our visitors to personalize and improve your visit at FlexiFelt.com. We gather the following types of information:

Information you give us

FlexiFelt.com collects any information which you enter on our Web site. This information is normally provided when you search, buy, participate in a contest, sweepstakes or on-line survey, or when you communicate with any of our departments such as customer service, sales or technical services through our Web site, telephone, mail or fax. You also provide information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information and e-mail addresses. In some instances, we ask you for other people’s names and email addresses for the sole purpose of fulfilling your specific request to email certain specific information as part of our “email a friend” feature.

Automatic Information collected by us

We (or agents on our behalf) collect anonymous information from visits to our sites through the use of “Web Beacons.” Web Beacons are simply web page elements which may employ cookie technology that enable us to record anonymous data about visits to or transactions made on our web site. This anonymous information is sometimes known as “clickstream data.” We may use this data to analyze trends and statistics to improve your online experience, or customer service. No personal data is collected through the use of Web Beacons on our sites. Through the use of cookies, we may also collect and analyze the IP address used to connect your computer to the Internet; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; and the URLs which lead you to and around our Web site including the date and time. You can generally set your browser to reject cookies or to notify you when you are sent a cookie. There is also software available from third parties which will allow you to visit our Web site without providing this information. You are welcomed at our Web site if you use this software but we will not be able to offer you our personalized services and we will be unable to accept any online orders from you.

Children

FlexiFelt.com has no intention of collecting any personally-identifiable information (that is, name, address, telephone number, or email address) from individuals under 18 years of age. Where appropriate, we will specifically instruct children not to submit such information on our Web sites or advertisements without consent of a parent or guardian. If a child has provided us with personally-identifiable information without the consent of a parent or guardian, a parent or guardian of that child should call us toll-free at 877-353-9433 or e-mail us at privacy@FlexiFelt.com, if they would like this information deleted from our records.

Orders

If you place an order we use a secure order form which requires you to provide contact, billing, and payment information. This information is transmitted to your credit card company to authorize your purchase. At certain times we may offer financing options with or without third party participation. If you use a financing option, information provided by you (such as your address, birth date, social security number, and credit card number) may be used to request a credit report from third parties or may be sent to a third party for processing. You will always be informed of this at the time you select any available financing option. All information obtained from you in the course of transacting orders is used for the purpose of fulfilling your order in a timely manner and for communicating the status of your order with you. Additionally, upon placing an order, you will begin receiving the FlexiFelt.com email newsletter unless you opt-out of by clicking here or calling us at 877-353-9433.

Email Newsletter Subscription

If you request an email newsletter subscription, we will send you an email confirming your request. This confirmation process allows you to unsubscribe if you changed your mind and decided not to join the list. Furthermore, the confirmation email will alert you if someone else had entered your email address into our email newsletter. In order to make our emails more relevant and useful to you, our servers may receive a confirmation when you open email from FlexiFelt.com.

Sweepstakes Entrants

If you enter a FlexiFelt.com sponsored sweepstakes, we employ a double opt-in subscription program. Upon registration, you will receive a confirmation email to the email address you gave us with a link contained within it or instructions for completing the subscription process. You will not be entered until you click through the link in the email we sent you or otherwise follow the instructions contained therein. In order to make our emails more relevant and useful to you, our servers may receive a confirmation when you open email from FlexiFelt.com.

Sharing of Information with third-parties

Orders - We will never share any telephone number(s), e-mail addresses, or credit card information which you have given us with any marketing partner(s) or any unrelated 3rd party. Effective February 9th, 2006, we will no longer share your name or postal mailing address with any marketing partners

Aggregate information - We provide aggregate information to some of our business partners. This information does not identify you individually in any way.

Credit card and shipping companies - When you buy something from us we send your credit card information, name, billing address and the amount of your purchase to your credit card company to verify and authorize the purchase. Your name, telephone number and shipping information must be provided to third party shippers such as UPS, United States Postal Services and the Canadian Post to deliver your purchase. There also may be instances in which we drop-ship orders directly to you from one of our manufacturers or suppliers. These drop-shippers are only given your name, postal address, and telephone number for the sole purpose of fulfilling your order.

Link to Third Party Site - Our Web site contains certain links to third party sites, such as our vendors. FlexiFelt.com is not responsible or liable for the privacy practices or content found on these sites. We recommend that you check the Privacy Notice of each site you visit.

Information about Third Parties

FlexiFelt.com maintains relationships with other websites that operate as its affiliates, however, FlexiFelt.com has no control over their activities. FlexiFelt.com will immediately cease doing business with any affiliate that abuses the terms of the affiliate agreement. This includes, but is not limited to: spam, trademark infringement, predatory means of attracting visitors, or unlawful activities. To report abuse by an affiliate, please contact our Affiliate Manager at 819-243-7203 or email affiliate@flexifelt.com

Law Enforcement and Protection of Users

To the extent permitted by law, we will disclose personally identifiable information to government authorities or third parties pursuant to a legal request, subpoena or other legal process. We may also use or disclose you information as permitted by law to perform charge verifications, report or collect debts owed, fight fraud or protect the rights or property of FlexiFelt.com, our customers, our website or its users.

Choice/Opt-Out

Our Web site gives you the opportunity to opt-out of receiving marketing communications from us. If you no longer wish to receive communications from us you may opt-out by calling 877-353-9433 or or email privacy@FlexiFelt.com.