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No noise, no scratches, no problems...GUARANTEED.

Innovation Engineering Group Flexi-Felt® Clear residential series products 1-Year Limited Warranty

Innovation Engineering Group warrants its product against defects in material and workmanship under normal use for a period of one (1) year from the date of original purchase.

WHO IS COVERED

This warranty is enforceable only by the original end user purchaser. This warranty is non-transferable.

WHAT IS COVERED

This warranty includes one (1) year limited coverage for all defects in material and workmanship on any Flexi-Felt® Clear series product.

WHAT IS NOT COVERED

  1. Damage, deterioration or malfunction resulting from, but not limited to: a. contact with oils, acid, prolonged contact with water, misuse, abuse, fire, leaning back on 2 legs for chair use, unauthorized product modification, use on rough or uneven surfaces, or usage not in accordance with the Flexi-Felt® Clear product specifications.
  2. Normal wear
  3. Shipping and handling charges.

HOW TO OBTAIN WARRANTY REPLACEMENT PRODUCT

  1. The original dated invoice will be required as proof of warranty coverage.
  2. All warranty replacements must have a return authorization number which can be obtained by calling (877)-FLEXI-FELT. Returns without an authorization number will be refused.
  3. Innovation Engineering Group is not responsible for shipping damage.
  4. Package must be sent to the following address with proof of purchase with pre-paid shipping:

Address in USA
Innovation Engineering Group
c/o: Customer Service
42832 Route 12,
Alexandria Bay, NY 13607

Address in Canada
I.E.G.
c/o: Customer service
295 Ch. Industriel
Gatineau, QC
J8R 0C6

LIMITATION OF LIABILITY Innovation Engineering Group SOLE LIABILITY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE PRODUCT AT OUR SOLE OPTION. UNDER NO CIRCUMSTANCES WILL Innovation Engineering Group BE LIABLE IN ANY WAY TO THE END-USER FOR ANY DAMAGES IN CONNECTION WITH THE PRODUCT OR ITS SALE, PURCHASE OR USE. INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED FURNITURE, OR INCIDENTAL OR CONSEQUENTIAL DAMAGE WHETHER OR NOT FORESEEABLE AND WHETHER OR NOT BASED ON BREACH OF WARRANTY, CONTRACT OR NEGLIGENCE, EVEN IF Innovation Engineering Group HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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